Privacy policy
wecamp

To make it easier to understand, the personal data we process, the purpose for which we process it and the legal basis for doing so are set out below, grouped according to your relationship with WECAMP: as a customer or user of our website or of the WECAMP experiences marketplace platform, as a Provider, as an employee or candidate in a recruitment process, or as a visitor to our facilities, attendee at our events or user of our website.

If you are a WECAMP Customer or a User of our website

Depending on the activity concerned, we may process your identification data (first name and surname, title, gender, ID card or passport), contact data (address, telephone, email), payment data and data relating to your interaction with our electronic communications (such as email open confirmation, IP address, date and time of opening and links contained in the message that you have clicked on), among others, as detailed below:

1. Contact or information request forms

Data required: name, email, telephone.
Purpose: to respond to the User's queries and/or provide the information requested. We may contact you via WhatsApp.
Legal basis: the user's consent.

2. Newsletter subscription

Data required: email, browsing/email interaction data (IP address, date and time of opening, links clicked and approximate location).
Purpose: to send advertising and commercial communications by email, SMS, social communities or any other electronic or physical means, and to assess the performance of our mailings using tracking technologies (open pixels and click analysis) where the User has expressly consented to this.
Legal basis: the user's consent.

3. Booking through our website

Data required: first name and surname, address, email, telephone and credit or debit card information.
Purpose: management of the booking.
Legal basis: the user's consent.
Use of pixels and tracking metrics: for recipients/users located in France and Italy, processing is based exclusively on prior, explicit and granular consent given by means of a separate tick box (opt-in). For all other users, it is based on WECAMP's legitimate interest in optimising its marketing campaigns or on the consent given, in accordance with the regulations applicable in their jurisdiction.

4. Ebook downloads

Data required: email.
Purpose: to send you the ebook and subscribe you to our newsletter.
Legal basis: the user's consent.

5. Contractual relationship and administrative, tax and accounting procedures

Data required: first name and surname, telephone, address, ID card, email, signature.
Purpose: to carry out internal commercial, tax and administrative management.
Legal basis: the data subject's consent and the contractual relationship.

6. Guest registration (check-in)

Data required: first name and surname, telephone, address, ID card/passport.
Purpose: compliance with the legal obligations regarding guest registration carried out by this entity.
Legal basis: under the provisions of Spanish Organic Law 4/2015, of 30 March, on the protection of public safety (Ley Orgánica 4/2015, de 30 de marzo, de protección de la seguridad ciudadana, LPSC).

7. WhatsApp

If you provide us with your mobile phone number when making a booking or at check-in, or if you send us a query via WhatsApp, we will process your data as set out below and in accordance with the terms of use and privacy policy of that application.

Data required: mobile phone number and, where applicable, the content of the conversation held via WhatsApp.
Purpose: to manage and respond to queries made through this channel, to contact you in relation to your booking or stay and, if you have given us your consent, to send you commercial communications that may be of interest to you.
Legal basis: performance of the contractual relationship arising from your booking or stay and, for sending commercial communications, your express consent.

8. Wecamp App

Data required: first name and surname, email, telephone, image.
Purpose: to create a user account and access the features of the app. The app's terms and conditions of use and privacy policy explain how the service and data processing work.
Legal basis: the data subject's consent.

You may withdraw your consent at any time by sending a written request with the subject "Unsubscribe" to the email address mentioned.

9. Club Wecamper

Data required: first name and surname, email, telephone, image.
Purpose: to register for Club Wecamper and benefit from its loyalty programme, direct discounts and priority commercial communications about news and exclusive promotions for Club Wecamper members.
Legal basis: the data subject's consent, the contractual relationship and WECAMP's legitimate interest, where applicable.

You may withdraw your consent to receive commercial information from Club Wecamper at any time by unsubscribing directly via the "unsubscribe" link included in the commercial communication received.

10. Social media

WECAMP may have a presence on social media. The processing of the data of people who follow or interact with our official pages will be governed by the provisions set out below and by the terms of use, privacy policy and access rules of the relevant social network, previously accepted by the user.

Data required: identification and contact data associated with your social media profile, as well as the content of your interactions (comments, messages or posts) with our official pages.
Purpose: to properly manage our presence on the social network, to inform you of our activities, products or services, and for any other purpose permitted by the rules of the relevant social network.
Legal basis: WECAMP's legitimate interest and, where applicable, your consent in accordance with the terms of the social network.

11. Communications, complaints and feedback on service quality

Data required: first name and surname, contact data.
Purpose: to respond to your queries, process your complaints or claims and gather your opinion on the quality of our Campsites, our services or the treatment received.
Legal basis: WECAMP's legitimate interest in improving the quality of its service and, where applicable, the data subject's consent.

If you are a customer or user of the WECAMP experiences marketplace platform

For the purposes of this Privacy Policy, "WECAMP experiences marketplace platform" means the online intermediation technology platform operated entirely by Trivity Tech, S.L., through which WECAMP's various Providers offer and sell their services and experiences, and through which our Customers can search for, book, purchase, pay for and rate them. Please note that, once you access the services offered by this Platform, your personal data will be processed in accordance with the privacy policies of Trivity Tech, S.L. and of the Providers whose experiences you purchase. However, there is certain information that WECAMP may process, as detailed below:

1. Customer ratings of Providers

Data required: numerical rating and, where applicable, a comment on the service received from the provider.
Purpose: to manage the ratings that customers give to the services provided by providers through the WECAMP experiences marketplace platform and to use them, together with other parameters such as geographical proximity, booking volume, relevance and availability, as a criterion for determining the ranking and positioning of providers on the WECAMP experiences marketplace platform.
Legal basis: WECAMP's legitimate interest in ensuring the quality and proper functioning of the WECAMP experiences marketplace platform.

If you are a provider on the WECAMP experiences marketplace platform (self-employed professional or contact person for an entity)

When you act as a provider on the WECAMP experiences marketplace platform, either as a self-employed professional or as the contact person for the entity you represent, we process your personal data mainly for two purposes: (i) to handle your request for a demonstration (demo) of the platform before signing up, and (ii) to manage your registration, verification and contractual relationship as a provider once you have joined the platform.

1. Request for a demo of the WECAMP experiences marketplace platform

Data required: first name and surname, contact data (email and/or telephone) and, where applicable, the entity you represent.
Purpose: to contact you to arrange an introductory demonstration of the WECAMP experiences marketplace platform, at your request, when you tick the corresponding box in the provider registration form for that platform.
Legal basis: the data subject's consent.

2. Registration and management as a Provider

Data required: identification and contact data of the self-employed professional or of the contact person for the entity acting as provider, data relating to their professional activity, documentation proving their licences, permits and insurance policies, and the tax and bank details required to manage commissions and settlements.
Purpose: (i) to verify and register your profile as a provider on the platform; (ii) to manage the contractual relationship with WECAMP in accordance with the Provider Terms and Conditions; (iii) to process the bookings, payments and settlements generated through the platform and the payment gateway; (iv) to monitor the quality and performance of your services; and (v) to comply with the applicable legal, tax and accounting obligations.
Legal basis: performance of the contractual relationship governed by the Provider Terms and Conditions and compliance with legal obligations.

Please note that the Provider Terms and Conditions, which set out these purposes in greater detail, will be provided to you prior to your registration on the platform. Where you act as the contact person for an entity, your identification and contact data will have been provided by the entity you represent.

We also inform you that your position in the search results of the WECAMP experiences marketplace platform is determined by a process that weighs, among other parameters, ratings from platform customers, geographical proximity, booking volume, relevance and the availability of your services. This positioning does not constitute an automated individual decision that produces legal effects concerning you or similarly significantly affects you within the meaning of Article 22 of the GDPR.

If you are a WECAMP employee or a candidate in a recruitment process

Data required: first name and surname, identification data, Social Security data, bank details and any other data necessary for the employment relationship or, where applicable, the recruitment process.
Purpose: to manage the employment relationship with WECAMP and, where applicable, to process your participation in a recruitment process.
Legal basis: performance of the employment contract and compliance with legal obligations.

If you are a visitor to our facilities or attend our events

1. Video surveillance

Some of our Campsites have video surveillance cameras installed in common and access areas, duly indicated by the corresponding information signs, in order to protect the safety of people, facilities and property.

Data required: images captured by the video surveillance cameras installed at the Campsites.
Purpose: to preserve the safety of people, property and facilities. For more information, see the Video surveillance section of this Policy.
Legal basis: public interest.

2. Images at events

When we organise events at our Campsites, we may take photographs or videos of attendees in order to record the activity and, where applicable, promote our Campsites and services. Before the event takes place, we will inform you of this and, where necessary, obtain your consent to publish the images.

Data required: images captured during the events we organise at our establishments.
Purpose: to share these images with our customers and for advertising purposes.
Legal basis: the data subjects' consent.

3. Browsing our website

When you visit our website, we automatically collect certain technical information, mainly through cookies and similar technologies, which allows us to understand how the site is browsed and to improve its operation and content. For more information about the cookies used and how to configure them, please see our Cookie Policy.

Data required: IP address, browser type, operating system, referring website and browsing behaviour, as well as data on interaction with our electronic communications (such as email open confirmation, IP address, date and time of opening and links contained in the message that you have clicked on) collected through web beacons or tracking pixels.
Purpose: to provide access to online content, respond to your requests, compile visitor statistics, improve our services and products, optimise the design and content of our website and, where applicable, assess the performance of our electronic communications using tracking technologies where you have given your consent or there is another valid legal basis under the applicable regulations.
Legal basis: WECAMP's legitimate interest and, where applicable, your consent in accordance with our Cookie Policy.

The legal basis that legitimizes the processing of your personal data is your express consent given to carry out the aforementioned purposes, which will be requested at the moment you request information. 

In the event that a business relationship occurs between you, whether as a customer, supplier, or employee, and WECAMP, the legal basis that will legitimize the processing of your personal data will be the execution of the contractual relationship that will have been generated, as well as, where appropriate, the fulfillment of corresponding legal obligations and information needs. 

The legal basis that legitimizes the processing of images recorded by our video surveillance cameras is our legitimate interest in maintaining the security of our facilities. 

The legal basis that legitimizes the processing of your personal data when you subscribe to our newsletter is your express consent. 

The legal basis that legitimizes the processing of images captured during our events in which you participate will be our legitimate interest and your express consent to publish it. 

The legal basis that legitimizes the transfer of your personal data to public authorities or organizations is compliance with current regulations. 

The legal basis that legitimizes the processing of your internet access data through our wireless networks is your express consent when voluntarily connecting to them. 

The legal basis for measuring openings and clicks through tracking pixels in emails directed to users located in France and Italy is your express and specific consent obtained prior through an independent checkbox (unchecked checkbox). 

The personal data you provide will be kept for as long as necessary to manage the information you request, as well as to manage the bookings made by our clients or to fulfill any contract generated between WECAMP and third parties. 

The images recorded by our surveillance cameras will be kept for 30 days, unless they need to be retained for a longer period at the request of the police or judicial authority. In these cases, they will be properly blocked. 

Once the data has fulfilled the needs for which it was collected, we will delete it permanently. However, we will keep your data longer if necessary for compliance with legal obligations. Similarly, it may be necessary to retain it for the time required for the prescription of legal responsibilities that may arise. 

The data you provide to initiate a personnel selection process at WECAMP will be kept for a maximum period of one year. Subsequently, if you have not joined WECAMP and are not within a selection process, it will be deleted and we will not keep a copy. 

The personal data of our workers will be kept for the duration of their employment relationship with WECAMP and, subsequently, for the legally prescribed periods. 

The personal data of the providers of the WECAMP Experiences Marketplace Platform will be kept as long as they maintain their status as a provider and, subsequently, for the prescription periods of responsibilities that may arise from the Terms and Conditions for Providers. 

Within our organization, your personal data will be processed by duly authorized personnel, and, if necessary or practical to fulfill the purposes indicated above, they may be processed by third parties. 

The categories of recipients to whom your personal data may be communicated by the companies that own the Campsites listed in the first section or by WECAMP FUTURE, SL are as follows: 

1. WE CAMP FUTURE, SL may process the personal data handled by each of the companies that own the Campsites, as the entity that administratively manages all the Campsites, for organizational, administrative, and management purposes. 

2. MERIDIA CAPITAL PARTNERS SGEIC, S.A as the managing entity of the companies owning all the Campsites, may process the personal data of each of those companies for management and control purposes. 

3. Third parties appointed as data processors, such as IT providers, consultants, and advisors, and other companies that provide auxiliary services. We may transfer your data in certain cases to technology companies based in the USA, although WECAMP guarantees the security and legality of these transmissions, as these companies have the necessary guarantees required by Chapter V of the GDPR, such as the Standard Contractual Clauses approved by the European Commission or other international transfer mechanisms recognized by current regulations. 

4. Public entities and agencies, exclusively for the purpose of fulfilling legal obligations corresponding to them. 

5. Other providers to whom, where applicable, your personal data may be transferred to financial institutions, fraud detection service providers, etc. 

6. Company managing video surveillance. 

7. Provider of the WECAMP experiences marketplace platform.  

8. Provider of payment services, with the purpose of processing payments and, where applicable, refunds resulting from the cancellation of the provider's services.  

9. Security Forces and Corps.  

In any case, all the third parties mentioned above will have signed, in advance, the corresponding confidentiality commitment following our instructions in accordance with the current data protection regulations, will be subject to the obligation of professional secrecy, or will act in compliance with a legal obligation. 

The information you provide us through this website will be hosted on WECAMP's servers. 

We inform you that you can exercise the following rights: 

• Right of access: you have the right to inquire whether your personal data is being processed or not, and if applicable, to receive a copy of the processed personal data. 

• Right of rectification: you have the right to obtain the rectification of your personal data when it is inaccurate or to request that it be completed if it is incomplete. 

• Right of deletion: you have the right to request the deletion of your personal data in cases where your data is no longer needed for the purpose for which it was collected, when you withdraw your consent in cases where it is the basis of legitimacy for the processing of the data, provided that the user opposes and there are no overriding reasons, when your data is processed unlawfully or in cases where deletion complies with a legal obligation. 

• Right of limitation: you have the right to request the limitation of the processing of your personal data, with the suspension or retention of your data, depending on the circumstances. 

• Right of opposition: you have the right to object at any time, in relation to your particular situation, to the processing of your personal data. 

• Right of portability: you have the right to receive in a structured format and, of common use, mechanical reading and interoperable the personal data you have provided, as well as transmit it to another entity.  

Furthermore, we inform you that WECAMP will not carry out any automated decision-making regarding your personal data. 

Additionally, when the processing of personal data is based on your consent, you can withdraw such consent at any time, without affecting the lawfulness of the processing based on the consent prior to its withdrawal. 

You can exercise the aforementioned rights by writing to us at the email address privacy@wecamp.net. 

Moreover, you have the right to file a complaint with the local data protection authority: Spanish Agency for Data Protection, C/ Jorge Juan, 6, 28001 Madrid, Spain - info@agpd.es. 

If you consider that WECAMP  has violated any of your rights protected by the personal data protection regulations or that it has violated any obligation regarding the protection of Personal Data, you have the right to submit a claim to the competent Supervisory Authority which in Spain is the Spanish Agency for Data Protection located at Calle Jorge Juan, 6. 28001 - Madrid. Tel. 901 100 099 - 912 663 517

You can also submit an electronic claim through the electronic address that is available on their website https://www.aepd.es/

This privacy policy is governed in each and every one of its aspects by Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, on the protection of natural persons in regard to the processing of personal data and the free circulation of this data.

It is also governed by Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights. Likewise, our website is governed by Law 34/2002, of July 11, on Information Society and Electronic Commerce Services.

SECURITY MEASURES: 

The data you provide will be treated confidentially. WECAMP has adopted all the necessary technical and organizational measures and all levels of protection required to ensure the security in the processing of data and to prevent its alteration, loss, theft, processing, or unauthorized access, according to the state of technology and the nature of the stored data. Likewise, it is also guaranteed that the processing and registration in files, programs, systems, or equipment, premises and centers comply with the integrity and security requirements and conditions established in current regulations. 

SSL CERTIFICATE (SECURE SOCKETS LAYER) 

The SSL CERTIFICATE provides authentication, privacy, and security of information between WECAMP and the user. WECAMP has a security certificate that is used to perform secure connections and is established using pre-established keys, encoding and decoding all the data sent until the connection is closed. 

SOCIAL NETWORKS 

We inform you that WECAMP may have a presence on social networks. The processing of data carried out on individuals who become followers on social networks (and/or make any link or connection action through social networks) of WECAMP's official pages will be governed by this section, as well as the general conditions of use, privacy policies, and access regulations of the respective social network accepted in each case by the user. 

WECAMP will process your data for the purposes of correctly managing its presence on the social network, providing information about activities, products, or services of the provider, as well as for any other purpose permitted by social network regulations. 

The publication of content is prohibited:  

- That is presumably illegal under national, community, or international regulations or that carries out presumably illegal activities or violates the principles of good faith. 

That violate the fundamental rights of individuals, lack courtesy on the network, annoy or could generate negative opinions among our users or third parties, and in general any content that WECAMP deems inappropriate. 

- And in general, that contravene the principles of legality, honesty, responsibility, protection of human dignity, protection of minors, protection of public order, protection of private life, protection of consumers, and intellectual and industrial property rights. 

Furthermore, WECAMP reserves the right to remove, without prior notice from the website or corporate social network, those contents that are considered inadequate. 

In any case, if you send personal information through the social network, WECAMP will be exempt from responsibility regarding the security measures applicable to the present platform, and the user, in case they wish to know them, must consult the corresponding specific conditions of the respective network. 

VIDEO SURVEILLANCE 

In some campgrounds, images are captured for the purpose of preserving the safety of individuals and property, as well as the facilities. 

The user is informed through a video surveillance sign placed in a location prior to the camera and sufficiently visible that informs that the facilities are under video surveillance.  

No transfers are anticipated, except to security forces and bodies, nor will there be any international data transfers.  

Images will be kept for a maximum period of 30 days from their capture. Once this period has elapsed, the images must be deleted in accordance with current regulations, which state: "the deletion will lead to the blocking of the data, being kept only at the disposal of Public Administrations, Judges, and Courts, to address any possible responsibilities arising from processing, during the statute of limitations for these. Once this period has expired, deletion must proceed." 

WHATSAPP 

The processing of data carried out on individuals who make an inquiry via WECAMP's WhatsApp will be governed by this section, as well as the conditions of use, privacy policies, and access regulations applicable to the respective application accepted in each case by the user. WECAMP will process your data for the purpose of correctly managing your inquiry, as well as for any other administrative management purpose of the service. The use of WECAMP's WhatsApp for sending content that is not necessary for responding to the inquiry and that is illegal under national or international regulations, which violates the fundamental rights of individuals, and generally contradicts the principles of legality, honesty, responsibility, protection of private life, protection of consumers, and intellectual and industrial property rights is prohibited. 

The fact that you provide your mobile phone number when making a reservation or at check-in will imply that you consent to being contacted via WhatsApp messaging service. Similarly, if you give us your consent, we will use this means to send you commercial communications that may be of interest to you. 

USE OF TRACKING PIXELS AND WEB BEACONS IN ELECTRONIC COMMUNICATIONS 

WECAMP uses tracking technologies known as invisible pixels or web beacons in its commercial communications and newsletters. These tools allow knowing if an email has been opened, the date and time of access, the IP address from which the connection is made, and whether the recipient has interacted with the links included in the message. 

Applicable regime for users located in France and Italy: In accordance with the guidelines from the data protection control authorities in France (CNIL) and Italy (Garante per la protezione dei dati personali), measuring interaction through tracking pixels is considered a processing that exceeds mere provision of electronic communication service. 

Therefore, if you are located in France or Italy: 

Prior and granular consent: The use of these tracking technologies will require your prior, explicit, and differentiated consent from the main consent to receive commercial advertising. The lack of such consent will not prevent in any case the receipt of informational or commercial emails requested, which will be sent without tracking mechanisms. 

Revocation and deactivation: You may revoke your consent for metric tracking at any time through the link enabled for this purpose in the footer of each email (“Configure tracking preferences” / “Opt-out of metrics”) or by sending an email to privacy@wecamp.net. 

INTERNET CONNECTION THROUGH WECAMP'S WIRELESS CONNECTIONS 

We inform you that, although Wecamp puts all its effort into ensuring that the access systems to the internet access networks made available to its customers or users of the Campgrounds enjoy an acceptable level of security, the Internet is not a completely secure medium and, especially, when accessed through public-use networks which, therefore, cannot enjoy the level of security of private connections. For this reason, we recommend that when using Wecamp's wireless connections, you avoid making online payments, accessing bank accounts, accessing company intranets, or sharing any secret or confidential information. Wecamp declines any responsibility for any negative consequences that, for reasons beyond Wecamp's control, may arise for its customers or users due to connecting to the Internet through such networks and accesses.  

LANGUAGE 

The applicable language for this Privacy Policy is Spanish. Therefore, in case of any contradiction in any of the versions provided in other languages, the Spanish version shall prevail. 

To make it easier to understand, the personal data we process, the purpose for which we process it and the legal basis for doing so are set out below, grouped according to your relationship with WECAMP: as a customer or user of our website or of the WECAMP experiences marketplace platform, as a Provider, as an employee or candidate in a recruitment process, or as a visitor to our facilities, attendee at our events or user of our website.

If you are a WECAMP Customer or a User of our website

Depending on the activity concerned, we may process your identification data (first name and surname, title, gender, ID card or passport), contact data (address, telephone, email), payment data and data relating to your interaction with our electronic communications (such as email open confirmation, IP address, date and time of opening and links contained in the message that you have clicked on), among others, as detailed below:

1. Contact or information request forms

Data required: name, email, telephone.
Purpose: to respond to the User's queries and/or provide the information requested. We may contact you via WhatsApp.
Legal basis: the user's consent.

2. Newsletter subscription

Data required: email, browsing/email interaction data (IP address, date and time of opening, links clicked and approximate location).
Purpose: to send advertising and commercial communications by email, SMS, social communities or any other electronic or physical means, and to assess the performance of our mailings using tracking technologies (open pixels and click analysis) where the User has expressly consented to this.
Legal basis: the user's consent.

3. Booking through our website

Data required: first name and surname, address, email, telephone and credit or debit card information.
Purpose: management of the booking.
Legal basis: the user's consent.
Use of pixels and tracking metrics: for recipients/users located in France and Italy, processing is based exclusively on prior, explicit and granular consent given by means of a separate tick box (opt-in). For all other users, it is based on WECAMP's legitimate interest in optimising its marketing campaigns or on the consent given, in accordance with the regulations applicable in their jurisdiction.

4. Ebook downloads

Data required: email.
Purpose: to send you the ebook and subscribe you to our newsletter.
Legal basis: the user's consent.

5. Contractual relationship and administrative, tax and accounting procedures

Data required: first name and surname, telephone, address, ID card, email, signature.
Purpose: to carry out internal commercial, tax and administrative management.
Legal basis: the data subject's consent and the contractual relationship.

6. Guest registration (check-in)

Data required: first name and surname, telephone, address, ID card/passport.
Purpose: compliance with the legal obligations regarding guest registration carried out by this entity.
Legal basis: under the provisions of Spanish Organic Law 4/2015, of 30 March, on the protection of public safety (Ley Orgánica 4/2015, de 30 de marzo, de protección de la seguridad ciudadana, LPSC).

7. WhatsApp

If you provide us with your mobile phone number when making a booking or at check-in, or if you send us a query via WhatsApp, we will process your data as set out below and in accordance with the terms of use and privacy policy of that application.

Data required: mobile phone number and, where applicable, the content of the conversation held via WhatsApp.
Purpose: to manage and respond to queries made through this channel, to contact you in relation to your booking or stay and, if you have given us your consent, to send you commercial communications that may be of interest to you.
Legal basis: performance of the contractual relationship arising from your booking or stay and, for sending commercial communications, your express consent.

8. Wecamp App

Data required: first name and surname, email, telephone, image.
Purpose: to create a user account and access the features of the app. The app's terms and conditions of use and privacy policy explain how the service and data processing work.
Legal basis: the data subject's consent.

You may withdraw your consent at any time by sending a written request with the subject "Unsubscribe" to the email address mentioned.

9. Club Wecamper

Data required: first name and surname, email, telephone, image.
Purpose: to register for Club Wecamper and benefit from its loyalty programme, direct discounts and priority commercial communications about news and exclusive promotions for Club Wecamper members.
Legal basis: the data subject's consent, the contractual relationship and WECAMP's legitimate interest, where applicable.

You may withdraw your consent to receive commercial information from Club Wecamper at any time by unsubscribing directly via the "unsubscribe" link included in the commercial communication received.

10. Social media

WECAMP may have a presence on social media. The processing of the data of people who follow or interact with our official pages will be governed by the provisions set out below and by the terms of use, privacy policy and access rules of the relevant social network, previously accepted by the user.

Data required: identification and contact data associated with your social media profile, as well as the content of your interactions (comments, messages or posts) with our official pages.
Purpose: to properly manage our presence on the social network, to inform you of our activities, products or services, and for any other purpose permitted by the rules of the relevant social network.
Legal basis: WECAMP's legitimate interest and, where applicable, your consent in accordance with the terms of the social network.

11. Communications, complaints and feedback on service quality

Data required: first name and surname, contact data.
Purpose: to respond to your queries, process your complaints or claims and gather your opinion on the quality of our Campsites, our services or the treatment received.
Legal basis: WECAMP's legitimate interest in improving the quality of its service and, where applicable, the data subject's consent.

If you are a customer or user of the WECAMP experiences marketplace platform

For the purposes of this Privacy Policy, "WECAMP experiences marketplace platform" means the online intermediation technology platform operated entirely by Trivity Tech, S.L., through which WECAMP's various Providers offer and sell their services and experiences, and through which our Customers can search for, book, purchase, pay for and rate them. Please note that, once you access the services offered by this Platform, your personal data will be processed in accordance with the privacy policies of Trivity Tech, S.L. and of the Providers whose experiences you purchase. However, there is certain information that WECAMP may process, as detailed below:

1. Customer ratings of Providers

Data required: numerical rating and, where applicable, a comment on the service received from the provider.
Purpose: to manage the ratings that customers give to the services provided by providers through the WECAMP experiences marketplace platform and to use them, together with other parameters such as geographical proximity, booking volume, relevance and availability, as a criterion for determining the ranking and positioning of providers on the WECAMP experiences marketplace platform.
Legal basis: WECAMP's legitimate interest in ensuring the quality and proper functioning of the WECAMP experiences marketplace platform.

If you are a provider on the WECAMP experiences marketplace platform (self-employed professional or contact person for an entity)

When you act as a provider on the WECAMP experiences marketplace platform, either as a self-employed professional or as the contact person for the entity you represent, we process your personal data mainly for two purposes: (i) to handle your request for a demonstration (demo) of the platform before signing up, and (ii) to manage your registration, verification and contractual relationship as a provider once you have joined the platform.

1. Request for a demo of the WECAMP experiences marketplace platform

Data required: first name and surname, contact data (email and/or telephone) and, where applicable, the entity you represent.
Purpose: to contact you to arrange an introductory demonstration of the WECAMP experiences marketplace platform, at your request, when you tick the corresponding box in the provider registration form for that platform.
Legal basis: the data subject's consent.

2. Registration and management as a Provider

Data required: identification and contact data of the self-employed professional or of the contact person for the entity acting as provider, data relating to their professional activity, documentation proving their licences, permits and insurance policies, and the tax and bank details required to manage commissions and settlements.
Purpose: (i) to verify and register your profile as a provider on the platform; (ii) to manage the contractual relationship with WECAMP in accordance with the Provider Terms and Conditions; (iii) to process the bookings, payments and settlements generated through the platform and the payment gateway; (iv) to monitor the quality and performance of your services; and (v) to comply with the applicable legal, tax and accounting obligations.
Legal basis: performance of the contractual relationship governed by the Provider Terms and Conditions and compliance with legal obligations.

Please note that the Provider Terms and Conditions, which set out these purposes in greater detail, will be provided to you prior to your registration on the platform. Where you act as the contact person for an entity, your identification and contact data will have been provided by the entity you represent.

We also inform you that your position in the search results of the WECAMP experiences marketplace platform is determined by a process that weighs, among other parameters, ratings from platform customers, geographical proximity, booking volume, relevance and the availability of your services. This positioning does not constitute an automated individual decision that produces legal effects concerning you or similarly significantly affects you within the meaning of Article 22 of the GDPR.

If you are a WECAMP employee or a candidate in a recruitment process

Data required: first name and surname, identification data, Social Security data, bank details and any other data necessary for the employment relationship or, where applicable, the recruitment process.
Purpose: to manage the employment relationship with WECAMP and, where applicable, to process your participation in a recruitment process.
Legal basis: performance of the employment contract and compliance with legal obligations.

If you are a visitor to our facilities or attend our events

1. Video surveillance

Some of our Campsites have video surveillance cameras installed in common and access areas, duly indicated by the corresponding information signs, in order to protect the safety of people, facilities and property.

Data required: images captured by the video surveillance cameras installed at the Campsites.
Purpose: to preserve the safety of people, property and facilities. For more information, see the Video surveillance section of this Policy.
Legal basis: public interest.

2. Images at events

When we organise events at our Campsites, we may take photographs or videos of attendees in order to record the activity and, where applicable, promote our Campsites and services. Before the event takes place, we will inform you of this and, where necessary, obtain your consent to publish the images.

Data required: images captured during the events we organise at our establishments.
Purpose: to share these images with our customers and for advertising purposes.
Legal basis: the data subjects' consent.

3. Browsing our website

When you visit our website, we automatically collect certain technical information, mainly through cookies and similar technologies, which allows us to understand how the site is browsed and to improve its operation and content. For more information about the cookies used and how to configure them, please see our Cookie Policy.

Data required: IP address, browser type, operating system, referring website and browsing behaviour, as well as data on interaction with our electronic communications (such as email open confirmation, IP address, date and time of opening and links contained in the message that you have clicked on) collected through web beacons or tracking pixels.
Purpose: to provide access to online content, respond to your requests, compile visitor statistics, improve our services and products, optimise the design and content of our website and, where applicable, assess the performance of our electronic communications using tracking technologies where you have given your consent or there is another valid legal basis under the applicable regulations.
Legal basis: WECAMP's legitimate interest and, where applicable, your consent in accordance with our Cookie Policy.

The legal basis that legitimizes the processing of your personal data is your express consent given to carry out the aforementioned purposes, which will be requested at the moment you request information. 

In the event that a business relationship occurs between you, whether as a customer, supplier, or employee, and WECAMP, the legal basis that will legitimize the processing of your personal data will be the execution of the contractual relationship that will have been generated, as well as, where appropriate, the fulfillment of corresponding legal obligations and information needs. 

The legal basis that legitimizes the processing of images recorded by our video surveillance cameras is our legitimate interest in maintaining the security of our facilities. 

The legal basis that legitimizes the processing of your personal data when you subscribe to our newsletter is your express consent. 

The legal basis that legitimizes the processing of images captured during our events in which you participate will be our legitimate interest and your express consent to publish it. 

The legal basis that legitimizes the transfer of your personal data to public authorities or organizations is compliance with current regulations. 

The legal basis that legitimizes the processing of your internet access data through our wireless networks is your express consent when voluntarily connecting to them. 

The legal basis for measuring openings and clicks through tracking pixels in emails directed to users located in France and Italy is your express and specific consent obtained prior through an independent checkbox (unchecked checkbox). 

The personal data you provide will be kept for as long as necessary to manage the information you request, as well as to manage the bookings made by our clients or to fulfill any contract generated between WECAMP and third parties. 

The images recorded by our surveillance cameras will be kept for 30 days, unless they need to be retained for a longer period at the request of the police or judicial authority. In these cases, they will be properly blocked. 

Once the data has fulfilled the needs for which it was collected, we will delete it permanently. However, we will keep your data longer if necessary for compliance with legal obligations. Similarly, it may be necessary to retain it for the time required for the prescription of legal responsibilities that may arise. 

The data you provide to initiate a personnel selection process at WECAMP will be kept for a maximum period of one year. Subsequently, if you have not joined WECAMP and are not within a selection process, it will be deleted and we will not keep a copy. 

The personal data of our workers will be kept for the duration of their employment relationship with WECAMP and, subsequently, for the legally prescribed periods. 

The personal data of the providers of the WECAMP Experiences Marketplace Platform will be kept as long as they maintain their status as a provider and, subsequently, for the prescription periods of responsibilities that may arise from the Terms and Conditions for Providers. 

Within our organization, your personal data will be processed by duly authorized personnel, and, if necessary or practical to fulfill the purposes indicated above, they may be processed by third parties. 

The categories of recipients to whom your personal data may be communicated by the companies that own the Campsites listed in the first section or by WECAMP FUTURE, SL are as follows: 

1. WE CAMP FUTURE, SL may process the personal data handled by each of the companies that own the Campsites, as the entity that administratively manages all the Campsites, for organizational, administrative, and management purposes. 

2. MERIDIA CAPITAL PARTNERS SGEIC, S.A as the managing entity of the companies owning all the Campsites, may process the personal data of each of those companies for management and control purposes. 

3. Third parties appointed as data processors, such as IT providers, consultants, and advisors, and other companies that provide auxiliary services. We may transfer your data in certain cases to technology companies based in the USA, although WECAMP guarantees the security and legality of these transmissions, as these companies have the necessary guarantees required by Chapter V of the GDPR, such as the Standard Contractual Clauses approved by the European Commission or other international transfer mechanisms recognized by current regulations. 

4. Public entities and agencies, exclusively for the purpose of fulfilling legal obligations corresponding to them. 

5. Other providers to whom, where applicable, your personal data may be transferred to financial institutions, fraud detection service providers, etc. 

6. Company managing video surveillance. 

7. Provider of the WECAMP experiences marketplace platform.  

8. Provider of payment services, with the purpose of processing payments and, where applicable, refunds resulting from the cancellation of the provider's services.  

9. Security Forces and Corps.  

In any case, all the third parties mentioned above will have signed, in advance, the corresponding confidentiality commitment following our instructions in accordance with the current data protection regulations, will be subject to the obligation of professional secrecy, or will act in compliance with a legal obligation. 

The information you provide us through this website will be hosted on WECAMP's servers. 

We inform you that you can exercise the following rights: 

• Right of access: you have the right to inquire whether your personal data is being processed or not, and if applicable, to receive a copy of the processed personal data. 

• Right of rectification: you have the right to obtain the rectification of your personal data when it is inaccurate or to request that it be completed if it is incomplete. 

• Right of deletion: you have the right to request the deletion of your personal data in cases where your data is no longer needed for the purpose for which it was collected, when you withdraw your consent in cases where it is the basis of legitimacy for the processing of the data, provided that the user opposes and there are no overriding reasons, when your data is processed unlawfully or in cases where deletion complies with a legal obligation. 

• Right of limitation: you have the right to request the limitation of the processing of your personal data, with the suspension or retention of your data, depending on the circumstances. 

• Right of opposition: you have the right to object at any time, in relation to your particular situation, to the processing of your personal data. 

• Right of portability: you have the right to receive in a structured format and, of common use, mechanical reading and interoperable the personal data you have provided, as well as transmit it to another entity.  

Furthermore, we inform you that WECAMP will not carry out any automated decision-making regarding your personal data. 

Additionally, when the processing of personal data is based on your consent, you can withdraw such consent at any time, without affecting the lawfulness of the processing based on the consent prior to its withdrawal. 

You can exercise the aforementioned rights by writing to us at the email address privacy@wecamp.net. 

Moreover, you have the right to file a complaint with the local data protection authority: Spanish Agency for Data Protection, C/ Jorge Juan, 6, 28001 Madrid, Spain - info@agpd.es. 

If you consider that WECAMP  has violated any of your rights protected by the personal data protection regulations or that it has violated any obligation regarding the protection of Personal Data, you have the right to submit a claim to the competent Supervisory Authority which in Spain is the Spanish Agency for Data Protection located at Calle Jorge Juan, 6. 28001 - Madrid. Tel. 901 100 099 - 912 663 517

You can also submit an electronic claim through the electronic address that is available on their website https://www.aepd.es/

This privacy policy is governed in each and every one of its aspects by Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, on the protection of natural persons in regard to the processing of personal data and the free circulation of this data.

It is also governed by Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights. Likewise, our website is governed by Law 34/2002, of July 11, on Information Society and Electronic Commerce Services.

SECURITY MEASURES: 

The data you provide will be treated confidentially. WECAMP has adopted all the necessary technical and organizational measures and all levels of protection required to ensure the security in the processing of data and to prevent its alteration, loss, theft, processing, or unauthorized access, according to the state of technology and the nature of the stored data. Likewise, it is also guaranteed that the processing and registration in files, programs, systems, or equipment, premises and centers comply with the integrity and security requirements and conditions established in current regulations. 

SSL CERTIFICATE (SECURE SOCKETS LAYER) 

The SSL CERTIFICATE provides authentication, privacy, and security of information between WECAMP and the user. WECAMP has a security certificate that is used to perform secure connections and is established using pre-established keys, encoding and decoding all the data sent until the connection is closed. 

SOCIAL NETWORKS 

We inform you that WECAMP may have a presence on social networks. The processing of data carried out on individuals who become followers on social networks (and/or make any link or connection action through social networks) of WECAMP's official pages will be governed by this section, as well as the general conditions of use, privacy policies, and access regulations of the respective social network accepted in each case by the user. 

WECAMP will process your data for the purposes of correctly managing its presence on the social network, providing information about activities, products, or services of the provider, as well as for any other purpose permitted by social network regulations. 

The publication of content is prohibited:  

- That is presumably illegal under national, community, or international regulations or that carries out presumably illegal activities or violates the principles of good faith. 

That violate the fundamental rights of individuals, lack courtesy on the network, annoy or could generate negative opinions among our users or third parties, and in general any content that WECAMP deems inappropriate. 

- And in general, that contravene the principles of legality, honesty, responsibility, protection of human dignity, protection of minors, protection of public order, protection of private life, protection of consumers, and intellectual and industrial property rights. 

Furthermore, WECAMP reserves the right to remove, without prior notice from the website or corporate social network, those contents that are considered inadequate. 

In any case, if you send personal information through the social network, WECAMP will be exempt from responsibility regarding the security measures applicable to the present platform, and the user, in case they wish to know them, must consult the corresponding specific conditions of the respective network. 

VIDEO SURVEILLANCE 

In some campgrounds, images are captured for the purpose of preserving the safety of individuals and property, as well as the facilities. 

The user is informed through a video surveillance sign placed in a location prior to the camera and sufficiently visible that informs that the facilities are under video surveillance.  

No transfers are anticipated, except to security forces and bodies, nor will there be any international data transfers.  

Images will be kept for a maximum period of 30 days from their capture. Once this period has elapsed, the images must be deleted in accordance with current regulations, which state: "the deletion will lead to the blocking of the data, being kept only at the disposal of Public Administrations, Judges, and Courts, to address any possible responsibilities arising from processing, during the statute of limitations for these. Once this period has expired, deletion must proceed." 

WHATSAPP 

The processing of data carried out on individuals who make an inquiry via WECAMP's WhatsApp will be governed by this section, as well as the conditions of use, privacy policies, and access regulations applicable to the respective application accepted in each case by the user. WECAMP will process your data for the purpose of correctly managing your inquiry, as well as for any other administrative management purpose of the service. The use of WECAMP's WhatsApp for sending content that is not necessary for responding to the inquiry and that is illegal under national or international regulations, which violates the fundamental rights of individuals, and generally contradicts the principles of legality, honesty, responsibility, protection of private life, protection of consumers, and intellectual and industrial property rights is prohibited. 

The fact that you provide your mobile phone number when making a reservation or at check-in will imply that you consent to being contacted via WhatsApp messaging service. Similarly, if you give us your consent, we will use this means to send you commercial communications that may be of interest to you. 

USE OF TRACKING PIXELS AND WEB BEACONS IN ELECTRONIC COMMUNICATIONS 

WECAMP uses tracking technologies known as invisible pixels or web beacons in its commercial communications and newsletters. These tools allow knowing if an email has been opened, the date and time of access, the IP address from which the connection is made, and whether the recipient has interacted with the links included in the message. 

Applicable regime for users located in France and Italy: In accordance with the guidelines from the data protection control authorities in France (CNIL) and Italy (Garante per la protezione dei dati personali), measuring interaction through tracking pixels is considered a processing that exceeds mere provision of electronic communication service. 

Therefore, if you are located in France or Italy: 

Prior and granular consent: The use of these tracking technologies will require your prior, explicit, and differentiated consent from the main consent to receive commercial advertising. The lack of such consent will not prevent in any case the receipt of informational or commercial emails requested, which will be sent without tracking mechanisms. 

Revocation and deactivation: You may revoke your consent for metric tracking at any time through the link enabled for this purpose in the footer of each email (“Configure tracking preferences” / “Opt-out of metrics”) or by sending an email to privacy@wecamp.net. 

INTERNET CONNECTION THROUGH WECAMP'S WIRELESS CONNECTIONS 

We inform you that, although Wecamp puts all its effort into ensuring that the access systems to the internet access networks made available to its customers or users of the Campgrounds enjoy an acceptable level of security, the Internet is not a completely secure medium and, especially, when accessed through public-use networks which, therefore, cannot enjoy the level of security of private connections. For this reason, we recommend that when using Wecamp's wireless connections, you avoid making online payments, accessing bank accounts, accessing company intranets, or sharing any secret or confidential information. Wecamp declines any responsibility for any negative consequences that, for reasons beyond Wecamp's control, may arise for its customers or users due to connecting to the Internet through such networks and accesses.  

LANGUAGE 

The applicable language for this Privacy Policy is Spanish. Therefore, in case of any contradiction in any of the versions provided in other languages, the Spanish version shall prevail.